Includes activities such as the selection of speediest, safest, yet least expensive mode of shipment and payment, selection of the most efficient freight forwarders and brokers, and payment of the right duties and taxes.

Begins with the understanding of customer needs and may include various forms of training such as foreign clinical training as well as on-site end-users/applications training that may, depending on type of equipment and customer needs, have duration of from 2 to 100 hours.

Includes the provision of loaner units where warranted, the implementation of preventive maintenance support, the provision of quick customer service response, and the selection of the quickest yet least expensive repair options when the need arises.